Frequently Asked Questions

Find Answers To All Your Questions

Payment Methods and Security?

All payments are completed through secure apps AFTER web checkout. PrimeLabs does not collect or store any payment information on our website.
All payment details are handled securely by the trusted providers below. 

Text: (346) 982-6624

Email: Support@primelabzone.com

 

How to pay with Zelle:

1. Place your order on our website (no payment info is ever required on our website).
2. Send payment via Zelle using the details provided after checkout. 
3. Enter your NAME in the payment memo
4. Done - we'll process your package & email your tracking shortly.

 

 

How to pay with Cash App:

1. Complete your order online (no payment information is ever taken on our website).
2. Send Payment via CashApp with the details provided after checkout.                                   3. Enter your NAME in the payment title.
4. Done - we'll process and ship + Tracking will be emailed shortly.

 

 

How to pay with Bitcoin:

1. Place your order online (no payment information is ever taken on our website).
2. Check your email for your secure payment link (hosted by NOWpayments).
3. Pay with bitcoin
4. Done - your order is processed + tracking will be emailed shortly.

 

 

How to pay with PayPal:

1. Place your order online (no payment information is ever taken on our website.)
2. Check your email for your PayPal link.
3. Complete payment
4. Done - we'll process and ship + tracking will be emailed shortly.

 

 

₿ How Do I Get Bitcoin?

HOW TO GET BITCOIN

Why get bitcoin?

-There are no chargebacks or payment disputes with Crypto
- Processing fees are lower
- Transactions are fast and secure  

 

 

₿ Is Bitcoin payment safe?

Yes — we use a trusted third-party payment processor to generate a secure payment invoice.

You’ll receive a secure payment link via email 
- The price is locked for a limited time to prevent fluctuations
- Once payment is confirmed, your order is processed automatically  

✅ This is one of the most secure ways to pay online.

 

 🔐 Is my payment information secure?

Absolutely.

We prioritize your privacy and security:

- All payments are handled through secure, encrypted invoices
- We do not store your payment details
- Crypto payments are processed through a reputable payment gateway (NOWpayments)
- Your personal information is kept confidential  

 

⏱️ When will my order be processed?

- Orders are processed once payment is received and confirmed
  - You will receive an order confirmation email once completed  

 

 

❓ What if I need help with payment?

We’re here to help every step of the way.

If you have any questions or run into issues:
- Contact us via email at support@primelabzone.com and we will respond shortly.  

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👉 Choose what works best for you—we’ve made every option secure and straightforward.

Why can't I pay on the website?

We use manual payment methods to provide a more flexible, secure, and efficient purchasing experience. Some traditional payment processors apply restrictions and limitations that can cause delays, cancellations, or added fees.

By using manual payments:

We avoid unnecessary interruptions in order processing

We keep prices more affordable by reducing fees

We offer greater flexibility in how you can pay

We process orders quickly once payment is confirmed

Our goal is to provide a simple, reliable, and hassle-free experience. If you have any questions, our team is always here to help.

Email: support@primelabzone.com or text (346) 782-6624

How long does shipping take and how much?

Orders placed by 3 PM Central ship the same or next business day. Delivery times depend on the destination; most U.S. orders arrive in 3-5 business days with standard services.

Ground Shipping: $12

Express Shipping: $30

What are research peptides?

Research peptides are short chains of amino acids studied for their role in biological signaling, including metabolism, recovery, and cellular processes. Check out LESSON 1: What are Peptides within our free Peptide Course where we go deeper into what peptides are.

How do I reconstitute and store the peptide?

Great question! We have a free Peptide Course available on our website. Check out LESSON 16: Peptide Storage & Reconstitution Explained: Stability, Handling & Research

Are your products legal in the U.S?

Yes, our products are legal for research use only in the U.S. However, some state or local laws may impose additional restrictions. It’s the buyer’s responsibility to check and comply with relevant laws.

Is PrimeLabs responsible for how the purchased peptides are used?

No. All compounds sold by PrimeLabs are for laboratory research use only and are not intended for human or veterinary consumption. We do not condone, support, or accept any misuse of our products.

By purchasing from our site, you agree that you are solely responsible for how these compounds are handled, stored, and used. PrimeLabs assumes no liability for misuse or non-research applications.

How do I set up Crypto and use it to pay?

Paying with crypto is simple and takes just a few minutes. Follow these steps:

1. Get a Crypto Wallet
Download a trusted app like:
- Coinbase  
- Cash App (fast)
- Trust Wallet  

Create your account and verify your identity if needed.

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2. Buy Crypto
Inside your app, purchase the supported coin:
- Bitcoin (BTC)  

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3. Place Your Order on Primelabzone.com
- Add your items to cart  

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 4. Complete Payment
- You’ll receive a secure payment link via email titled "PrimeLabs Payment Link"  
- Open the link and select your crypto  
- Send the exact amount shown  

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5. Confirmation
- Once your payment is sent, it will be verified on the blockchain  
- Your order will then be processed and tracking # sent within same email

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🔐 Why pay with crypto?  
- Fast, secure, and private  
- No bank or card restrictions